Refund and Returns Policy

Thank you for shopping at TONGSHENG TECHNOLOGY CO., LIMITED! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a return policy to ensure that you can return eligible items.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as when you received it.
• The item must be returned with its original packaging, including any tags, labels, and accessories that came with it.
• The item must be returned within 30 days from the date of delivery.

2. Non-Returnable Items

Unfortunately, the following items cannot be returned:

• Items marked as “final sale” or “non-returnable” at the time of purchase.
• Items that have been worn, washed, or altered in any way.
• Gift cards and vouchers.

3. How to Initiate a Return

To start the return process:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Provide your order number and a brief explanation of the reason for the return.
3. We will send you detailed instructions on how to proceed with your return.

4. Return Shipping Costs

Unless the return is due to a faulty item or an error on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account. If you used a credit card, the processing time may vary depending on your bank.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will work with you to resolve the issue, either by offering a replacement or issuing a full refund. Please provide clear photos of the damage or defect to help us process your claim promptly.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

8. Policy Changes

TONGSHENG TECHNOLOGY CO., LIMITED reserves the right to update or change this Returns Policy at any time. Any changes will be reflected on this page, and the revised policy will take effect immediately upon posting.

If you have any questions or need assistance with the return process, please don’t hesitate to contact us at [email protected].

We appreciate your business and thank you for shopping with us!